Refund and Returns Policy

Effective Date: 

Thank you for shopping with Nestluxuryprimeok! We strive to provide you with the best bubble tea experience possible. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.

1. Return Eligibility

Due to the nature of our products, we have specific return guidelines:

  • Perishable Items: All bubble tea products are perishable and cannot be returned. However, if you receive a damaged or incorrect item, please contact us immediately for assistance.

2. Non-Returnable Items

The following items are non-returnable:

  • Opened or partially consumed bubble tea products.
  • Gift cards or vouchers.
  • Customized or personalized items.
  • Any items marked as final sale.

3. Order Issues

If you encounter any issues with your order, including damaged or incorrect items, please contact us within [Insert Number of Days, e.g., 7 days] of receiving your order. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

4. Refunds

Refunds are only available for the following scenarios:

  • If we made an error with your order (e.g., incorrect items sent).
  • If your bubble tea arrives damaged due to shipping. In this case, please provide photographic evidence of the damage to facilitate your refund.

Once we receive and inspect your claim, we will notify you of the status of your refund. If your claim is approved, we will process your refund to your original payment method. Please allow [Insert Number of Days, e.g., 5-10 business days] for the refund to appear on your account, depending on your bank or payment provider.

5. Exchanges

We currently do not offer exchanges for bubble tea products. If you wish to exchange an item, you must return the original item as described above and place a new order.

6. Contact Us

If you have any questions or need further assistance regarding your return or refund, please contact us:

  • Address: 828 Ridenour Street, Miami, Florida, United States

    Phone: 786-245-0553

    Email: info@nestluxuryprimeok.com